I have a richmond encore tankless water heater model RMTGH95DVN. Click here to browse our residential tanks! To avoid damage, flush your water heater every six months RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. Copyright 2004 - All you have to do is browse through our guides, answers and personal experience documentations to find out what you should (or shouldn't) do when going off the grid. First, inspect all vent pipes to ensure they are connected properly and free from puncture holes. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. Therefore most homeowners try to cut down costs wherever possible, bypassing the recommended installation procedure. RMTG-RC95DVLN-1 Essential Plus Non-Condensing Indoor Tankless Water Heater - Best for Saving Water. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. It is still significantly higher than the energy efficiency of any tank model. The same process also ensures that the water heaters are reliable, that performance is consistent across every product line, and that models all meet government regulations. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. This means your water heater is having issues with either combustion air or venting. Tankless heaters heat water on demand. Check to make sure it is plugged in. In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. Go to the next step if you do not smell gas. All Richmond tankless water heaters are compact, including the most powerful model: a gas unit that provides 9.5 GPM. To clear the error, try these troubleshooting steps: This indicates an error in the hot surface ignitor circuit. Turn the gas control knob counter-clockwise to the ON position. Some models, like the Marathon, have lifetime warranties, while others have a 6- or even a 12-year warranty. The Rheem website has a tool for checking and verifying your warranty to see if it has been registered by the homeowner or installer. Slightly depress the gas control knob and turn clockwise to OFF position. Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. These cookies will be stored in your browser only with your consent. Check to make sure that the water is on and that it flows. It indicates the water temperature sensor is either open or is short circuited. Our goal here at GridSub is to help you find viable solutions to different off-grid problems. There are a couple of products that may work in your application. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. The Combination Gas Control (Thermostat) has a built-in safety shut-off device that is designed to shut off the gas supply to the burner if the pilot is extinguished for any reason. Turn on the gas and light the pilot (as applicable) or turn on the circuit breaker. The largest of all the models in the Essential series, the RMTEX-36 is ideal if you are looking for a solution for an average-size or large home and youd prefer to have electric than gas. The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. Much like the Rheem water heater, Richmond is very consumer-friendly. If there are bubbles, this indicates a gas leak that must be corrected. Begin with slowing down the flow rate of your water heater. If you continue to use this site we will assume that you are happy with it.. Its compact size will leave room for a water softener or extra storage. You can select from an electric model or gas model. Tankless water heaters are generally low maintenance and very efficient, but problems can still occur. Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. One or two of the temperature indicators will light up, and will only remain on for 30 seconds if no further buttons are pressed before the control goes back to sleep mode. We use cookies to ensure that we give you the best experience on our website. link to How to Connect a Generator to Your Tiny House Without a Transfer Switch, Electric RV Water Heater How to & Troubleshooting Guide. The cookie is used to store the user consent for the cookies in the category "Other. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. As the unit is more powerful than the RMTEX-18, it has four copper immersion heating elements. 13kW Model Flow Rate: up to 3.17 GPM. When something isnt functioning properly, the first step is to take a look at your water heaters monitor or controller to see if theres a flashing error code. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Protect your home from water damage with this all-inclusive leak prevention system that limits a leak to no more than 20 ounces of water2, By shutting off the flow of water, the Richmond ENCORE Electric Water Heater with LeakGuard can help you avoid an average of $4,000 in water leak damage3, Complete control of your water heaterfrom adjusting water temperature and tracking energy usage to setting vacation modeall from a smart phone1, Adjust water set temperature to balance your familys hot water needs via the EcoNet App and hands-free voice control with Amazon Alexa or Google Home4, Save energy on water heating costs while you are away for a week or just for the dayits easy to set from your phone even if you have already left home!1, Receive immediate notification of leaks and service needs through your phone and via EcoNet App1, Know you have enough hot water before you jump into the shower1, Know if an element is failing so you can proactively replace it before it becomes a problem1, View weekly, monthly and yearly energy usage reports from your phone to help you better manage consumption1, Allows plumber to view diagnostic information via the EcoNet App while at the water heater to expedite service5, With integrated WiFi, homeowners can avoid cold showers, detect leaks and more. and this can impair the function of your water heater if you don't address is. Shipping Dimensions: 37.50 H x 24.60 W x 12.60 D. Shipping Weight: 83.0 lbs If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. use a water softener to slow the buildup. The standard was intended to enable homeowners to compare the efficiency one water heater to another. ON/OFF Dial Control with adjustable digital temperature display. We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. This indicates a wiring error or a high resistance to earth ground. Remove the screw attached to the upper heating element access cover and take it off. Electronic devices have their own shares of issues; some may be quite common, while others are unique and special. Hard water deposits can therefore accumulate in the bottom of the tank. The cookie is used to store the user consent for the cookies in the category "Performance". By the way, this guide won't cover the blinking codes. Get answers to all the most frequently asked questions (FAQs) about Heating, Cooling & Water Heating. Turn off the power to the water heater for 10 seconds and then back on. Open the cold-water valve and let the tank refill completely. and your shower. Pilot burner orifice is clogged- You need to clean or replace the pilot burner. Some water heaters have a display and give an error code. This cookie is set by GDPR Cookie Consent plugin. As a result, youll have hot water at the instant you need it, preventing a cold stream of water when you open the faucet. The troubleshooting for each of these heaters is a little different as their mode of operation isn't completely the same. Although a second unit might seem like a large investment, it can actually save you money in the long run since youll use less water while waiting for hot water to arrive and less gas to heat the water. Better still, it functions at up to 8,400 feet above sea level. If you still want to review all the top brands before purchasing, see our overview here. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. Check your heaters power supply. You will thus need to set the desired water temperature. Recommended Environment: Indoor. Watertechadvice.com is supported by readers. All warranties are for the original homeowner and are not transferable. Toggle the ON/OFF switch located on the lower assembly to the OFF position. Turn on the manual gas shut-off valve near the water heater. The article reviews important features and models. In addition, you can find many other top-rated Richmond water heaters, including larger models in the Encore RMTG series and a wider range of sizes in the Essential series. They are small and compact, wall-hanging, and take up much less space than the tank-type. It may be set too low. You need to make sure that all faucets are closed. Plus, they can be installed in locations where a storage water heater may not fit. Other possible causes of flame failure include a gas line thats too small, regulator failure, combustion issues, venting and more. Carbon monoxide (CO) is a tasteless, colorless, odorless, and highly poisonous gas which can be deadly to humans in high concentrations. Inspect the combustion air-inlet and vent systems. Corporate Office: 1100 Abernathy Road, Suite 1700 Refer to your product manual to make sure the clearance requirements are being met, as installing your water heater too close to other objects can block the air supply and create a fire hazard. Texas State Board of Plumbing Examiners All gas models are compatible with a -inch gas line and have a 3-inch/5-inch concentric vent system along with an integrated condensate collector. Check that all wiring is correct and secure. You can easily reach the Richmond customer service department. Gas water heaters are never as high efficiency as electric heaters. The best models utilize condensing . They are small enough to fit almost anywhere in your home. As long as you contact the support, you wont have to be bothered by Richmond water heater troubleshooting. Electric tankless heaters from Richmond are particularly easy to install. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Visually inspect the hot surface ignitor and main burner periodically. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. Connect a garden hose to the drain valve near the bottom of the heater tank. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters, Corporate Office: 1100 Abernathy Road, Suite 1700. House generators are quite expensive. To correct this code, close all hot water taps to reset the unit. There are 6 LEDs; with the last three indicated as A, B, and C. This indicates there is an open earth ground circuit to the ignition system. You turn on the Offers continuous hot water quick and on demand for single point-of-use or multiple applications. 0 back, 1/2 sides, 12 top, 12 bottom, and 12 front. This saves space and the cost of venting. Not sure which product is the right addition to your home? Tankless water heaters are also called The company also has a corporate office in Atlanta, Georgia. If your home has a tankless water heater, you probably dont think too much about it unless theres a problem. in the shower until the cold water has passed. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Check that the ground conductor on the water heater is properly connected. Vent Type: PVC. Some are designed for indoor use; others for outdoor use. Bosch offers several models of tankless water heaters, including the Bosch Therm 830 ES Non-Condensing tankless water heater with 8.3 gallons per minute capacity at 35 degrees Fahrenheit and the Bosch Therm C 1210 ES Condensing tankless water heater with more than 12 gallons per minute capacity. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). UEF replaces the old standard, Energy Factor (EF), which didnt allow easy comparison. Inspect the gas venting system and the chimney. Test and correct. Have a qualified service personnel conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, internal flue-way, burner, and vent and combustion air-inlet systems. Remove the outer door from the water heater. This is an exclusive feature of the Richmond tankless water heaters. Contact technical support for help with troubleshooting the issue further. You can set the thermostat has high as 140 degrees Fahrenheit (just like the electric models). Digital thermostat with self diagnostic program, Two High altitude options: up to 6,560 or 9,840 ft. elevations, Corporate Office: 1100 Abernathy Road, Suite 1700. The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. If there are error codes, troubleshoot to clear the error and fix the issue. Self-modulating power control. Turn the gas control knob counter-clockwise to the PILOT position. The Combination Gas Control comes set at its lowest setting for safety purposes. You can also clean the burner by scrubbing with mild detergent. Uses indoor air for combustion with flexible venting options up to 100 feet. Use a match or candle flame or smoke. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Let the heater heat the water until it is hot enough for normal use. You need hot waterand peace-of-mind. While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. We have a Richmond Encore tankless water heater, and had a power outage and when the power came back on, there is no power on the main read more canuck the pro 15,746 satisfied customers The tankless hot water at times will shut off during shower, it is a rheem umc-117. The Essential series consists of just tankless electric water heaters. Low voltage to the water heater. When there is a malfunction, an error code will appear on the LCD display. Electrical polarity to the unit is incorrect. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. All water heaters are non-condensing. Just like ignition failure, you should first rule out simple causes such as a low propane tank or an unpaid gas bill. 99. . Unfortunately, there's no way to It indicates the unit shuts down and in lockout. We call it Peak Hour Demand. 8kW Model Flow Rate: up to 1.95 GPM. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. All Rights Reserved However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. This helps to protect homes. With 8.4 GPM, it can heat enough water for most homes, including in the coldest environments. Locate your Richmond water heater serial number, which will typically start with an A, Q, M, W, and/or G. Be careful to note the difference between Q, 0, and O. The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. Replace the combination gas control (thermostat). The reference mark A or 1 mark represents an approximate water temperature of 130oF. This allows you to set the thermostat high and avoid the heater reaching a dangerous temperature. Corporate Office: 1100 Abernathy Road, Suite 1700 The pilot burner should be cleaned or replaced in this case. Richmond is a famous and reliable water heater brand. If you do not smell gas, proceed to turn on all electrical power to the appliance. If the method doesnt work, you can always contact customer support. Open the drain valve on the tank all the way and let the tank drain completely. Make sure the flammable vapor sensor is not blocked or obstructed. Here are The Facts! If it is, turn ON. have to be cleaned as often, if ever, but tankless water heaters require more Richmond urged the ANSI standards be reviewed. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. Well, you can try doing these steps before you finally call a professional service: Make sure that your heater's power (within the breaker panel) has been turned off Dont use force. Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. We designed the Richmond ENCORE Electric Water Heater with LeakGuard to give you the power to know, control and protect. He got his start in the plumbing business working on fixing all types of home improvement issues including water leaks, broken toilets, appliance installation, and more. Richmond Water Heaters is a division of Rheem Manufacturing Company. If you smell gas, stop and dont try to light any appliance, touch any electric switch, or use any phone in your building. The series is made up of a number of whole-house and point-of-use heaters. Richmond has separate manufacturing plants to Rheem. Wait for some time and the hot water supply is ready for use. If you need to reach a higher temperature, such as for commercial usage, you can purchase an upgrade kit. These can also be helpful to a technician. Some, There may be some kind of switch that isolates the power. If that is the case, you need to wait for the water heater to recover after an abnormal demand. A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks*, Provides up to 10% more hot water than standard Essentia(register) models*. Disclaimer: Water Tech Advice is supported by readers. Verify power supply (120 VAC). Rheem Manufacturing Company Air in gas line- Contact a qualified service technician to purge the air from the gas line. Dishwasher Smells Like Burning? Table of Contents1 Top 5 Richmond Tankless Water Heaters2 About Richmond3 Richmond Tankless Water Heater Reviews from Consumers Online4 Richmond Tankless Water Heaters Warranty and Customer Service5 Where to Buy Richmond Water Heaters.