With that amount of damage to a garment it shouldn't not have been on a hanger let alone $20. I have always "rounded up" but don't think I'll be doing that anymore. Well run and organized store. What I bought was very dirty and chipped and today I find online I could have bought the same product brand new for $6 more. I purchased a Panasonic DVD theater system for $99 dollars and a Sony Camcorder for $25 dollars and was told by the cashier that I could return items within 24 hours if it did not work. Our donation attendants are trained to know what we can and cannot accept, and will help guide you to other possibilities for donations we cannot use. Then I read on-line there is a 7 day return window. But the no as is and no return policies is absolutely unfair and ridiculous! This was the store in Lexington, TN. We hold items for 30 days, if the item is not picked . However, we do need to refuse some items for being non-recyclable or containing hazardous materials. They refused because it was on sale items.. i wasted $80 in the air. How can I walk with 5x7 that is full of dust to different locations just to see if GOODWILL HAVE ANYTHING FOR $60. Donate Stuff Gifts of Money Become a Partner Shop This is the issue I find with this corporations store refund policies. Unfortunately, Some of the new pieces I did buy did not fit. The dressing rooms are closed due to Covid, so there was no way to try on clothes before purchase. Seems like that would expose the item to more germs/virus than letting people try it on there. Just only plugs in to see they work is not enough. The woman who double-charged me stood at her register mean mugging me! Mail correspondence should be mailed to the following address: Chattanooga Goodwill Industries 3500 Dodds Ave. I will take my business to the other local thrift stores that actually do good for the community and have way better prices. I am so disappointed. Follow the step-by-step instructions below to design your printable goodwill receipt: Select the document you want to sign and click Upload. Beware of the time of your purchase because it's only 7 days that they allow you to return an item! And they don't honor it half the time since their workers seem to make up their own rules. I will do no more business with these fasacest pigs! I used to be a regular customer but not anymore. You should expect to see a major drop in clientele because, let's be honest, we are angry and fed up with your selfish changes! CANTON, Ohio A man who is an employee of Goodwill Industries has been arrested after police say he threatened to "shoot up" a store, resulting in the temporary closure of several Goodwill . I can keep the item and its sales slip in my car. Wait until the Goodwill team signals . I will find someone else to wear them. She should find s new job and stop sending so much good cheer. I feel robbed and should receive the money back on my CC. We have two thrift shops in our neighborhood, Goodwill being just one of them. I suggest you remove all of the plastic wrap they put around thier items to cover the damage. Goodwill refunds in the form of store gift cards. BUT I did personally go back to the store in the allotted 24 hours and ask for a manager and explained what happened. Goodwill clothing online purchase returnable to local Goodwill Store? No compromising skills whatsoever . Goodwill needs a new name Badwill for PROFIT Only. Items must be in original condition. In my memory Goodwill has not issued refunds for returns, but they have indeed allowed exchanges. Today I donated a car load of items and went inside to return the items for a store credit. I have never had this experience before! This seemed a little backward. And then Goodwill started to get more high-end donations coming in! I purchased a pair of shoes in Memphis, TN. Because I could try on the piece of clothing because covid is still lthere excuse for fitting rooms not being open. She said it's been that for 6 months. Since I wore the shoes I put the sticker on the receipt. I, too, have just had trouble with COVID return policy and clothing. It's fraud you are given these for free and then mark them up to 15$ a shirt. Provides a Job Coach to work side-by-side with individuals teaching job skills and appropriate work behaviors. Goodwill today was going to buy a $20.00 fish tank aquarium. This is a blatant scam to hide the broken items. I thought it was only store credit, but the receipt states otherwise. I personally shop for others when their not even there! I threw my 30$ useless card out it's useless to me. All merchandise is tagged with a color coded tag - which is discounted every 5 weeks. TALLMADGE, Ohio - Goodwill Industries serving Summit, Portage, Medina, Ashland and Richland counties opened a new retail store and donation center last week in South Plaza at 501 South Ave . The store say no returns unless it is electronics. I also noticed that the prices are getting to be ridiculous for donated items! Due to her mental state,I don't think she realized anything to begin with.. I AM ALSO FILING A COMPLAINT WITH THE STATE ATTORNEY GENERALS OFFICE. Well, on 12/4/2019 l tried to return & exchange 1 pair of does $6.99. Once in a while I lose and too many times I consider better since they do not and often put stuff not ever going to work out which is fine if they know and price cheaper if unconfirmed ok and and sold as is. They had put the best plates on the outside. I also work in high end retail. Return Policy - Goodwill of Southern New England Electrical Items 24 hours with ticket attached and receipt for a store credit. Prices higher than new items at other stores The policies, procedures, benefits, and explanations provided herein are effective July of 2012. Bought a coffee pot worked fine one time now I find out it's leaking water/coffee all over my counter. You've made enough money off of used, over priced, ripped, and just flat out crap stuff. FORT MYERS FL THIS IS SO SAID IF IS WAS SOMEONE HAVE A DIFFERENT ETHIC BACKGROUND IT WOULD BE HANDLED MUCH BETTER. I spoke to the manager who said clothes have never been returnable, but I know I have received store credit before. Once you pay for the product, you will not be able to return it. I brought them back the same day. Since I am a senior and was sheltered at home and gbe fact that the stores were also closed could not return the items. Not sure when the policy was instituted as I don't recall seeing this on my previous receipt but more unbelievable that the staff was not aware of their own policies. . Your website does not state that. I was told no returns or exchanges that I could just donate the item back to the store. I understand the good this organization does for communities. They are supposed to be filled with feathers. #ripoff #bumrap, Purchased some kids UGG boots and the were ruined inside. Strange. In 2019, Goodwill served more than 25 million individuals worldwide and helped more than 230,000 people train for careers in industries such as banking, IT and health care, to name a few, and get the supportive services they needed to be successful, such as English language . Goodwill Central Coast information for tax return with address of your donation center. Note:no signs displayed to inform public. I was told at the store that I should redonate all of it because someone else would probably be happy to buy it.I draw social security and cannot afford to throw away money like that. Now My sister has returned home and will be stuck with clothing that may not fit. I will continue to shop & get over this $loss. This program helps you get a low-interest reliable, used vehicle. Married, filing separately. Changing your return policy draws a line in the sand--whether GW is a nonprofit or a retail business. It's like lottery or gambling I'd guess.i got 15 dollar electronic musical device spent ten for specific power supply lacking with device and it had burning smell at once. I purchased a $30 mirror that should've had Bluetooth and light up, but it did nott. And there wasn't. Goodwill is fraudulent, I purchased a new bedsheet on the 5th of November from the Katella by Magnolia store, got home and found out size was small, went back to the store for an exchange but was flatly refused. 7 days for laptops, PC supplies, and video games. Developing a Written Substance Policy . I purchased a DVD player and found out it didn't work! I also had purchased a pair of shorts at the same time yesterday about a little over 24 hour period later. I have always "rounded up" but don't think I'll be doing that anymore. . Store Location on Map View Map Use Map Navigation Official Website www.yourgoodwill.org Products For a "non profit" the owner makes millions off peoples donations. I won't be shopping here anymore since I can't try anything on and the return policy is ridiculous. Seems ridiculous to me and we donate all the time. Did y'all forget the meaning of Goodwill? Would'nt even offer a store credit.i asked had they checked it out to be sure it would hold water. I purchased a computer cord and every thing that goes inside got home to put it together the cord does not work computer parts is wrong I am out of over $60.00 dollars then I have 7 days to return now they don't have the right parts what will goodwill just keep my money I just want my computer parts which they don't have that is not good business.it you but something that is wrong or does not work. are hereby superseded. I was buying cloths for my adult children as well. Then Goodwill opened its own bidding site! I think some people get confused as to what that means. The non-clothing items are sold at a bi-weekly public auction held at 10633 Glendale Road (not 10600 Springfield Pike) each Tuesday and Friday at 8 am. I asked about getting a full refund as it says on the receipt, person at the till says they don't do that. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. This is fraud. Money hungry organization. If they are having a good day they mark the prices down. I ship there ALL the time. I shop Goodwill stores in many areas. I was so angry I had to get away from there ASAP before I lost my temper. Learn How Donate Donations of all kinds bring meaningful change to the environment, individuals, and our community. The law does not change the fact that donors continue to be responsible for valuing their donations and that they may be able to deduct the value of those donations if they choose to itemize on their taxes. 10600 Springfield Pike OK. There is no special equipment needed to test a set of headphones. If there's a sign that says the return policy and it doesn't clarify that it's only for electronics and just said "returns accepted within 7 days" then that manager is misinformed or just being a militant douche. No problem right? We will get you the answers you are looking for. The Goodwill return and exchange policy go hand in hand. She stated that all new purchases are final sale. They are rude and unprofessional. When buying a jacket i get home and find that its sleeves are too short for my husband. They constantly sell electronics that are "Sold as-is" or "Untested" Then when you buy it, pay postage and have it delivered and it doesnt work. Please schedule your pick up, that way we have your item ready for you when you arrive. I was informed today that Goodwill will no longer except returns on anything in the store you purchase. Wore one pair one time and they fell apart. There was no interrogation as to why, just gave them my ID and was able to go shopping and had it spent within a half hour. Goodwill of Southwestern Pennsylvania is an Equal Opportunity Employer/Program. It seemed fine and there were other people trying to use he outlet so I bought it and brought it home. I found one, but was too high for me to see clearly and was attached so could not be taken down. However, the store will only exchange a product if you receive a damaged product. I also purchased woman's slack dress pants, when I went to try on at home they had vaginal discharge in them. Something is very wrong with this charity. Gonna start calling you "greedy goodwill". Charged me 2 times and when I went back with receipt and bank statement the next day, guy says that check would be mailed! Just brought back a item that did not work! Response-we need to make money too. In addition, there are no expiration dates for a gift card. $30 down the drain. And now I cannot get a refund. Lets hope my new work pants fit since the dressing rooms arent opened either. there was nothing anywhere in the store posted saying that there is a no return policy at the moment. They are losing nothing!!!!!! I was issued an instore credit card for some items I returned. I went back to the same store and cashier on the same day, literally just 2 hours after the purchase and they denied it saying that it was a final sale, no refund item. Abstract. The store does not provide a refund to your original payment mode. The Supervisor told me repeatedly that they do NOT do store credit!? Upon arrival the manger ( a different lady), said I could not get a refund. With the Coronavirus Pandemic going on and even now that the mask mandates are being taken away and not offering fitting rooms the "no cash back" return policy is outrageous!! Home for a week and is a piece of crap.Sagging after one week. The following are examples of return policies for brick-and-mortar stores, posted to the retailers' websites: See Also: Best 15 Slack Bots for Small Business Users. THIS THE VIRUS WE HAVING WORLD BEHAVIOR, 1 BAD APPLE SPOIL THE HOLD BUNCH, Bought several tops at a Goodwill In North Carolina. I want to let you know that each and every one of you are all my biggest 0's(zeros) !!! Returned to store told no refunds or exchanges. It's up repairable since it is silk embroidered. Dressing rooms are closed. There are three variants; a typed, drawn or uploaded signature. Now me & my family will no longer be shopping here. No automotive hazardous waste such as tires, lead acid batteries, additives, gasoline, oils, antifreeze, etc. I won't donate any longer cus your non profit excuse is crap. The shorts were also way to tight . I guess I will donate to The Salvation Army. Goodwill should also return the original receipt to the customer. Finally went to goodwill after 1 year. I had to leave my goodness! Their Prices Have Gone Sky High, Found Dollartree Items For Sale At $1.99 What! Thank you for shopping at Goodwills network of 19 stores and boutiques in the Greater Cincinnati area. Goodwill Industries International Inc., often shortened in speech and writing to Goodwill (stylized as goodwill), is an American nonprofit 501(c)(3) organization that provides job training, employment placement services, and other community-based programs for people who have barriers to their employment. As long as Goodwill receives your package, the merchandise and shipping payment will be returned to you within 14 days. They were so rude. I returned to Goodwill in Lebanon TN within a week of purchase to exchange two too-small shirts I'd bought there for my husband, only to be told they don't accept exchanges! or something for your MONEY Winston salem n c 27127. goodwill, I returned two items ,paid 150 bucks for them and they never put the money back to my card. The Goodwill Return Policy mentions that you do need your receipt and it is within a 7 day period - and you only get STORE CREDIT - but do not go by what it says on the receipt. Asked the Manager to test, she said no need because all items are tested before. How can I walk with 5x7 that is full of dust to different locations just to see if GOODWILL HAVE ANYTHING FOR $60. The customer expected it to work. A phone will work. I showed them where I had returned it within 3 day so I was within policy and now have a credit = gift card. So let me get this straight. Is this a new across-the-board policy, or couid it simply be a result of the grasping nature of this particular franchisee (whose prices seem ridiculously high anyway)? That's a form of theft and not good for public image at all. I wasted no time and brought both back within a couple of hours to find out that they could only give me an in-store credit that will only last within 30 days. Bought a cassette player that wound up not working, but on their physical receipt it said they would fully refund electronic devices within 7 days of purchase. I will be cancelling the purchase with my bank and contacting a lawyer. I bought a mocicrowave there and while I understand that those products are sold "as is" I plugged it in and let it run for a full min. Goodwill clothing online purchase returnable to local Goodwill Store? I waited 30 minutes & ended up in 5pm traffic! I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. What A Corrupt Business And Corporation. She said it's been that for 6 months. SNAP EBT Benefits For Eligible Purchases. I am done supporting Goodwill. so when i try to pick up all 19 of them they said cuz i didnt take them the same day i lose them thry resell them eith no refund or credit if i wanted them i would have to pay all again so pay again$65 dollars that so not far to me thats scamming me i buy 100s off fridges a week from them should i call the police and have somrone arrested for sealing stolen merchendise. Having a receipt and having tags on them still you are double dipping the consumer. For more information about guidelines for Charitable Donations, you may wish to consult www.irs.gov. Original hanging tag or sticker must still be attached to the item. Not even Store Credit??? Purchased glass measure cup. Show them goodwill policy and they said depend on the store for refund policy. Simply request an exchange by visiting the Goodwill store. I've seen things we can get from the Dollar Tree for a 1.25 and the Goodwill have it priced for 2.99, 3.99.. 1) I attempted a return to the Goodwill in Medford OR 5 days after my purchase. What am I suppose to do? Good job guys!!! Sometimes these are individuals who face specific challenges, such as language barriers, or physical or cognitive disabilities. Lowering prices on request is not a common practice for any retailer and we have adopted that as our policy as well. Complete Goodwill customer service contact information. CREATE JOBS. Job Club I will not shopping there now or in the future NOR will I be donating to them again. Goodwill started getting greedy and started posting the High end stuff on eBay! No open dressing rooms? After issuing the credit, the store kept my original receipt despite my objections. Similarly, sanitization of the store is done throughout the day at regular intervals. Are returns supposed to be this way? At Step 2, add information about your website/app and business. New return policy stinks , store credit only , Really !!! I then have the next couple of weeks (at my G'will store) to look for something else to buy. Really!!!! 553 Fairview Ave. N St. Paul, MN 55104 651-379-5800. Very unsatisfied. I will never shop there again. Goodwill Return Policy View complete Goodwill Return Policy Since Goodwill provides quality new and used items at reasonable prices, they are unable to issue cash refunds. What is Goodwill's Store Refund & Return Policy. Never stepping foot in there or any Goodwill store again. Merchandise is sold in lots to the highest bidder. Despite their policy the refund was place back onto my debit card but has yet to show back in my account. I was informed today that Goodwill will no longer except returns on anything in the store you purchase. I'd like a refund on this non-working RC Charger that was sold to me from your Charles Town, WV store. So if you have questions like can you return things to Goodwill? I'm done shopping at Goodwill. It will make me feel I want shopping more Lol. Maybe they will get new management and things will change. This happend in the mid rivers location in Missouri. Naturally the company has to pay its workers. When I explained that I wore the shoe one day and the sticker would have fallen off she still refused exchange. Took them back two days later with receipt. Even so, I've never had to do this, because near the time limit, I have been lucky and found something I liked :-), Goodwill return policy has got to go it has got to stop. They tell you too bad, it says "as-is" I told them, I understand it is "sold as is" But you should be ashamed selling items that DO NOT WORK!!. I believe that somewhere down the line these chain of stores have forgotten their purpose in this world..For a non profit organization that runs off of 100% donations for the means of helping the unfortunate people of the world to extremely pricey merchandise rude associates very informative associates extremely ridiculous return policy..NOT TO MENTION WHAT I JUST EXPERIENCED..I AM LIVID..I am standing in line waiting to check out and the gentleman in front of me was a HOMELESS VET who had a voucher from another organization trying to help the unformated which should have never been exposed to such things in life after risking his life for this pathetic greedy country but he is trying to buy a coat on a voucher and this lady at the register really had enough NERVE to tell him that the coat he wanted was not available on a voucher..ARE YOU FREAKING KIDDING ME..YOU ARE GIVEN THIS COAT AS A GIFT NO COST TO YOU SO WHY THE HELL CANT HE BUY IT ON VOUCHER..I will never donate or purchase anything from these greedy ass people..I bought his coat and ripped the voucher up and handed it to her.. THAT WILL BE MY ABSOLUTE LAST DEALING WITH THEM.. Lake Monticello Va Store, I like to think I can trust Goodwill because of their humanitarian cause but its return policy shows a shallow interest caring for the community. Auxiliary aids and services are available upon request to individuals with disabilities. You just lost me as a customer FOREVER. DO NOT BUY from the "Goodwill of Central and Coastal Virginia" because they are selling broken items and covering self's from returns by saying "AS IS" - "NON-REFUNDBLE"! If the holiday falls on the weekend, it is observed either Friday or Monday, please call ahead if you are unsure. When donations are made to Goodwill a receipt is provided. Each purchase gives you another stretch of time for shopping with each "new" credit slip. I'm done I'll purchase these items in the store at least they'll take it back if it doesn't work. Now I'm out $16 till I find something. ANY phone. They state very clearly that you wont get your money back as money but be able to use it for something else in the store. Some locations say that it is 14 day exchange policy due to fitting rooms being closed but if you go for a exchange past 7 days, then the worker will play dumb about it and say it is 7 days only. I am sorry to hear of all your bad experiences. All sales are final at our northern Arizona locations. This might be an inconvenience to you but you can rest assured that you will be reimbursed that same amount within 45 days . IRS inquiries are always directed to the taxpayer not to the recipient of the donation. I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it. So glad that I hadn't made a big purchase, but it's still upsetting that they couldn't even offer a store credit. 2/25/2023. The employee told me they test all the merchandise and it was fine when they sold it and they didn't refund. I will follow up with the administrative offices regarding the inconsistency in applying the refund policy. Tried to exchange and store manager told me sticker had to be on shoe. Does cash not count? Occasionally, people will ask for an item to be discounted. They should be investigated. And that if I wanted to return my items I had to shop and exchange them for equal items! Double tax. I will have to go back to Tennessee to use it. I tried to return a pair of jeans and a shirt that I purchased yesterday but the store wouldn't accept them because I bought them at a Goodwill 45 miles away. I just tried to return a pair of shoes. And love to consign: resell and rebuy high end so I understand the concept of quality control. The store bathrooms are always disgusting as well . View Events Calendar. No you have to double charge people. I bought an electrical item that didn't work and it was the 7th and last day for the return. NO Returns. I called ahead before going to see what the policy was. Why do we have to pay taxes twice on used items? Yes, Goodwill returns are free. Spoke to a woman who acted as a manager. So I buy blind. Is this fair since your stores were closed and we were quarantined? I don't want store credit when I paid cash, cane right back in a day, and receipt and tags. You cannot use the fitting rooms in these stores so you are buying blind. And the Manager was rude TO A 60 YEAR OLD RETIRED GRANDMA IN FRONT OF HER GRANKIDS,,! I called the manager and after I explained my situation I was told to bring it back in. If you aren't for any reason, you may return . THAT is a health issue, not trying on and returning if they don't fit!". I hate the new return policy in Tennessee. Most employees cross board are fine. At Least Continue To Let Customers Exchange Something, You're Not Losing Anything But Another Customer Due To This Policy Change. All items (with the exception of drinks) may be exchanged at any Goodwill Southern California location within sixty (60) days of the original date of purchase, provided you have the original price tag and receipt. I did notvrealuze you no longer did a credit card return. I go back the next day to exchange it and the man points to this tiny sign behind him that says no returns or exchanges. I wasn't aware of the new return/ exchange policy it sucks they use to do returns but since they don't I'm not going back! Goodwill Industries is famous for bringing hope to communities and individuals facing challenges. Accepted returns must include purchase receipt and original Goodwill tag. My wife and I spend $200/$300 or more a month at Goodwill but no longer. They did not let me return them. The return policy stated here is reasonable except that ALL items, including electronics and defective items should be returnable within the 10 days, not just clothing. Good will has lost a customer over this policy. COVID-19 in Ohio: Transmission rates remain high in every county with hospitalizations only going up 4123-17-58 of the Ohio Administrative Code Employers Subject to Federal (DOT/FMCSA) Testing Requirements . When Goodwill started selling online after they found out how much money could be made by selling online from resellers that we're coming into their stores! Gift cards are not redeemable for cash, except as otherwise required by law. Then I read on-line there is a 7 day return window.