In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. In that case, please contact your bank for additional details. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Please note, we only delete personal data on the request of the individual. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. I'M TRULY IMPRESSED. Wisecars employs limited use of cookies for your safety and does not store any personal data. Powered by, We use cookies to give you the best experience. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. We do not delete personal data on the request of a third party. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Any additional charges will need to be paid at the rental counter in the local currency. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Your voucher will clearly state the address of your vehicle supplier. You can also find this information in the pick-up and drop-off details. Powered by. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Please keep in mind that any changes that you make to your booking will probably change the rental price. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Cancellation Protection can be purchased only at the time of booking and is not refundable. All rights reserved. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. It is a huge scam. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Email: cancellations@wisefandi.com Fax: Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Excess Protection covers up to USD 1000 of your excess. There might be differences based on offers. You may also add additional drivers at the rental counter when you pick up your car. What's Wisecars' cancellation policy? Wisecars does not own any physical locations or offices. The price is at end only a quarter of thee rate! Wisecars employs limited use of cookies for your safety and does not store any personal data. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Reduce your carbon footprint by selecting a greener car hire option. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. 2023 Wisecars. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. 2023 Wisecars. What's Wisecars' cancellation policy? Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. %title% %offer% Tbb. When you rent a car, you will usually need deductiblecoverage. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. All rights reserved. In peak periods this may not be achievable. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. There are too much additional insurances taxes etc. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. This one doesn't really need an explanation. Wisecars flagged this review for containing harmful or illegal content.Read more. When picking up the car, every driver must present their licence. Click on Menu "Subscriptions". Powered by, We use cookies to give you the best experience. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. If your plans change in advance, you can bring your pick-up time forward by amending your booking. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Some Car Rental Companies in some rental countries may also require an International Driving Permit. All cancellations outside of the aforementioned timeframes will not be refunded. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. All rights reserved. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Due to this protection, it cannot be read by any third party. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Verification can help ensure real people write reviews about real companies. All related documentation must be kept if an insurance claim is submitted. Fill in your personal information and state what you wish to cancel or amend. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars is an online vehicle rental broker. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. We used in October 2022. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. We at Wisecars put together a list of the most important information travelers often miss. When you rent a car, you will usually need excess coverage. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. You can amend your booking information or cancel your booking in a few simple steps. She was very kind and helpful! Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. they are untrustworthy. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Wisecars falsely advertised vehicles for rental on their website. Special price and hope that it will be the same at location. He explained to me patiently and clearly. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. In peak periods this may not be achievable. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Your contract for car rental will be between you and the Car Rental Company. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. www.wisecars.com. DeductibleProtection covers up to EUR 1000 of your deductible. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Free cancellation up to 48hrs before trip. In that case, special cancellation terms are presented during booking. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Please read the following to know what is included/excluded in our coverage offers. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. We offer a price comparison of major and independent car rental suppliers around the world! If you require additional drivers, please include them in your booking request. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Fill in your personal information and state your request. Dear Allan,Thank you for sharing your customer service experience with us! Your voucher is normally issued 48 hours before the pick-up time. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. ONWise users may obtain an online cancellation quote through our contract administration platform. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. It goes against our guidelines to offer incentives for reviews. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. I reached out to Wisecars, who were really understanding of the issues I encountered. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If not, you will need to purchase the cover at the car rental company counter. My trip to NZ had to be cancelled due to the cyclone that hit the area. We clearly highlight car and van hire options with Wisecars that have free cancellation. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Wisecars will inform the complaint submitter on how to proceed if needed. Wisecars will process your cancellation refunds in 7 days. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Please read carefully the terms of the Car Rental Agreement before signing it. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Failure to comply with the correct procedure will result in your protection coverage becoming invalid.
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