No, it's laptop mic/speaker, 2. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. So could you try to change another microphone device to see if it can be reproduced? Not possible at all to decrease the volume of this sound or disable it ! To mute the device, click Mute. My microphone does not work on Cellular phone calls only. Additionally can you use Poly Lens and see if headset settings can be managed through this other software? BT 600 ( 2 units) Disappointed. I've found a workaround. \n Unmuting: Reverse of the above, \n 1. change the . All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). I have a new Plantronics Voyager UC and I have the same problem. Dave Blankenship. In such a scenario it is even desirable that your headset makes you sure you are muted or not. 0 Likes Reply GZawadzki replied to mschlaudraff The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Dell WH3022 Pro Stereo Headset Online Manual Page, Do Not Sell or Share My Personal Information. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! I placed tape over that and it helped greatly. Dave Blankenship. ), which allowed you to keep the WebEx app unmuted, while using a . 2. Maybe you can check Jabra settings. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. Apr 7, 2017 by its all up to date using hub software. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". I have exactly the same problem, also using Aftershock, it drives me nuts! Im confident its the headset or software because if I switch to computer mic/speakers then it works and stays muted. Please reinstall the Sound driver. Was told I was past my 1 year warranty. Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. (plantronics legend headset) . I don't want to play with all the sensor setting, someone might have better luck. My 5200 blue light continually flashes 3 times while connected to my computer is there a significance to that? Click on Speakers and open its Properties by clicking below. Before it used to mute the app only. Before everything worked fine. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. Craig McKellar Picking it back today, I decided I wanted to know the reason and I found it and a solution. Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. I have not had a chance to try this myself. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. Its just disgraceful. If you were encountering an issue and it is now resolved, please change the post flair to Solved! I have asked MS to make an option to turn off the feature that was added in the update. So weird / annoying. 4. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). no mute/unmute beep but using Webex Audio it does. THANK YOU VERY MUCH FOR YOUR KINDNESS! Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. Check that your headset is defaulted as the audio device for your phone or computer. 2023 Plantronics, Inc. All rights reserved. I have the same problem as Pam, Kristina and Michelle, its been getting worse in the last week or so, people cant hear me clearly. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: Honestly for a headset this expensive, these types of issues are completely unacceptable. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. the logitech logo on a silver button). After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan Hi, Could you confirm customer's Windows 10 version? after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. 2. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. Thanks for this comment - worked for me too. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How to wear the headset: 1. I am using following products iPhone Settings > Bluetooth > On*. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. To unmute the device, click Unmute. 3. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. Valentina F, sb.fitness79 The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. I just applied it. Probably it also affects another setting, but I have no negative impact. All of a sudden it wont let me stay muted in Teams. Nov 3, 2022, 5:42 PM. I guess through the browser the mute button within Teams does not control Bluetooth headsets and works as it used to. (There are ways to make it visible without it connected but that is outside the purview of this post.) I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated. I have the same issue. To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. Immediately followed by 2. I have tested with a different headset device and you were right with the new (old) ones I have no additional sounds/messages. I have contacted other colleagues and they are facing the same issue! https://drive.google.com/file/d/1zpXRWMd daniel daniel Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. And, it might not even be on mute?!? after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. The other alternative they suggested to me was to join the Teams meeting through a browser. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. Did you try covering the two holes next to the call button with tape? And the so called voice system never works. My 5200 pairs up with my S7 and my A10e. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. @tromesa604. 2. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. Looks like I'm not the only one by far!? I didnt see any response to your challenges, so Ill see if I can help. Learn how to use and troubleshoot problems with the Headset that you use with your computer. Click on Sound and remain in the Playback tab. NOTE *Menus may vary by device. Not on mute, software up to date. I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. Simply download the Plantronics hub (application) on your device. I have a voyager ear piece and when I receive a call, I have to physically answer the call because it tells me it is constantly on mute. I am just a simple volunteer in the community like everybody else. Not great. Motor Vehicle) people can hear me. You can also set mute off alert to tone only. interestingly the same does not work with the legend. I don't think Teams is sending an audio to the headset. @heartbeat927, I have the same problem. https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. Avail 10% OFF Coupon Code. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? On my HP ProBook 450 G4 i have the same Problem. I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. MS does a great job at complicating users' lives, but this workaround is gold. 10% OFF. Alternative - is to disable windows Bluetooth Audio Gateway Service. Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Apr 7, 2017 by I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. Any other suggestion? A friend who is a dental technician made me a silicon earpiece based on. So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. Plantronics Mute On Mute Off Problem. more likely Teams changed something in how they recognize the button press. You can test it by just covering the holes with a finger. The headset icon turns red to indicate the device is muted. I may try taking apart the mic and then cleaning it out to see if that works, mightymikeamps To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. You can check if lowering the headsets volume over softphone causes the distortion to disappear. Click the Settings button in the upper right corner of the screen, and then click General. New here? So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. If I use the laptop default, build in speaker, the issue is gone. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. Just got it back few days ago. they made an exception for me. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. Washing it with Isopropyl alcohol worked for me on my Voyager Legend.
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