Copyright All rights reserved.Theme BlogBee by. Before you start, make sure you're not a current customer. To report an outage, call AEP directly at 1-800-277-2177 or visit the American Electric Power Outages and Problems webpage. "If a customer is eligible for the. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Elderly and handicapped must have 48 hours notice. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD TN | TX | UT | VT | VA | WA | WV | WI | WY. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Disconnect prohibited if customer agrees to a payment plan. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. If the elderly household is low-income and includes a minor, the protection against termination will apply. Winter termination procedures: The previous day's highest temperature did not exceed 32 F, and the temperature is predicted to remain at or below that level for the next 24 hours Turn off electricity at your address and close your account. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. During the heating season, a utility may not ask for a security deposit. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Economic Development Training. Medical certification may be renewed three times in 12 months. New Jersey Administrative Code 14:3-3A.5 Traditionally, utilities send a metering service person to connect or disconnect the meter. Allows customers to extend payment of pre-existing arrears beyond 12 months. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. 21 day disconnect delay if household member is certified as seriously ill. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. November 1 - March 31 (temperature-based). Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Request a letter No disconnect if illness would be aggravated, need statement from doctor. emergency. Connecting service with an existing meter Final bills and disconnection of service Service reconnection after disconnection for non-payment See your electric bill to find the phone number of your REP. Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP. Services on AEPTEXAS.com Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Unpaid Utility Bills Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Rhode Island Public Utilities Commission (. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. All residential customers can have power restored with a down payment. Disconnect is prevented if customer agrees and adheres to payment plan. emergency. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . No disconnection if a customer enters into a deferred payment plan. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Consumer line: 404-656-4501or 800-282-5813. Sitemap 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Consumer line: 617-737-2836 or 877-886-5066. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Shale Oil and Gas Location. We use cookies to ensure that we give you the best experience on our website. Consumer line: 701-328-4082, 877-245-6685. Taking action now can help keep balances and bills manageable, and your electric service connected. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. However, if youre moving to another AEP address, use our transfer service form. Commission approval is required for disconnection to medical emergency customers. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Protection for customers entering payment plans; special notice and links to assistance agencies. Customer is expected to enter into a payment plan. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. No disconnect (Nov-March) if customers agrees to payment plan. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. However, if you're moving to another AEP Ohio address, use our transfer service form. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. 30 day disconnect delay with medical certificate, may be renewed 2 times. ", National Center for Appropriate Technology (NCAT) Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. AEP Texas Central Delivery Charges include all recurring charges from AEP Texas Central passed . No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Use of this site constitutes acceptance of the AEP Terms and Conditions. How many calories in a half a cup of small red beans? Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). Utilities are required to offer a deferred payment plan. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Do not Sell or Share My Info, Year-end 2022 GAAP earnings of $4.51 per share; operating earnings of $5.09 per share, Company advances strategic initiatives including sales agreement for contracted renewables, new FERC 203 filing for Kentucky sale and continued strategic review of retail business, 2023 operating earnings (non-GAAP) guidance range reaffirmed at $5.19 to $5.39 per share with long-term growth rate of 6% to 7%. All residential customers can have power restored with a down payment. 3040 Continental Dr. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money.
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