Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music The fix for this one is surprisingly easy. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. You can check the apps data files. My AVR supports Dolby vision pass through. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Thank you for using Apple Support Communities. The images are in Dutch and have not much meaning other then . The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. All Rights Reserved. This is a two-part combo of an app and a new physical device. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Can You Control Your AC with a Smart Plug? Your email address will not be published. This is another one youve probably already guessed the solution for. All Rights Reserved. Required fields are marked *. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Philips Hue Verified account @tweethue. These are relatively new Hue products and still have to go through their growing pains. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Press and hold the power button on the Hue sync box. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Rollback the version of the Hue Sync App. All you need to do is set up a new entertainment area on your smartphone. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. So, whats causing users to report connection issue after connection issue? After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. TV signal drops until I reopen the Hue Sync app. Connect it to your TV and HDMI-connected devices to. This is because more users prefer the app over the box. Got it as a gift in December, and have been using it ever since. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Great article. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. For some problems, it is difficult for you to find solutions online. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. So you can reinstall your previous version and uninstall your current version easily. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. 3. (2 ways), Are Philips Hue Bulbs Bright Enough? I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Ive fixed it. They release a new version constantly, you can see. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. Aug 21, 2020 5:09 PM in response to i_rina. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Wait 30 seconds. You can try these methods to see if they work. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Hue Play HDMI Sync Box - HomeSeer Message Board These devices allow you to have your Hue smart lighting react to music, movies, and video games. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. It may be that the users are not familiar with how to use it, or some hardware and software problems. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. There are two of the biggest problems for it. Is that the issue? I am using it daily here and like it a lot. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Thanks! only. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. The Sync Box supports HDMI. All rights reserved. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Can Philips Hue Control Other Bulbs or Normal Lights. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. There is already the way of entertainment in our modern lives. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. You are using an out of date browser. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. . It can be for all of your Hue devices. Navigate to the HueSync folder (Roaming or Local). Philips Hue Sync app unable to display lights : r/Hue They work greatmost of the time. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. 2. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Connect the Hue sync box to power and your TV. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Press J to jump to the feed. Manage Settings All you need to do is connect the HDMI port to the primary slot in your TV or media system. How to set up Hue sync box | Philips Hue US Now you can try to downgrade back to the previous version. This guide will tell you why your Hue Sync has connection errors. Or want to be part of a movie? All postings and use of the content on this site are subject to the. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Learn more about brightness. Losing Signal While Using Secondary HDMI Ports. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. 2018-2023 Signify Holding. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Looks so much better and tidier. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. It's pretty simple to set uphere's how. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Additionally, software problems are typically more common and may require several steps to fix. I was going to send mine back as I couldn't get it working properly all the time. I don't seem to have Dolby Atmos though in Netflix? If you are unsure about installation, refer to the manual that came with your Hue sync box. If the apps data files get messed up, the app can start having performance issues. Save my name, email, and website in this browser for the next time I comment. Seems like after the last box update nothing is working it's been a while now. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. UU. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Philips Hue brings smart lighting to everyday homes. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. 8 Ways To Fix Philips Hue Sync Not Working or Not Connecting With Your This is a pretty glaring problem. Lots of users have reported that they have various issues with the Hue Sync Box. POWER ON AUTOMATICALLY. But you should ensure a steady internet connection for your Hue Sync Box. Hue Play HDMI Sync box | Page 14 | AVForums This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! The cable box should run thru the receiver. For a better experience, please enable JavaScript in your browser before proceeding. company number 03997482, registered in England and Wales. 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