The Samsung refrigerator class action lawsuit was filed in New Jersey federal court in 2017. I can document at least 4 service calls to repair it, with the final call stating that it cant be repaired due to manufactures defect. We finally just shut the ice maker off and I have been having to make ice with trayshad I known I was going to need to do that, I would have bought a refrigerator with no ice machine and saved the $4000 upgrade. I havent been able to figure out how to join either. After about a year we periodically had to defrost the ice maker. Our ice maker worked for about two months. Total piece of crap! Please add me to the list. They should never be allowed to sell any products in the US. The lawsuit has become an important warning for other companies and will help consumers get their money back. The manufacturer has also been ordered to pay damages to consumers. Please get in touch with us if your Samsung gadget has blown up or caught fire so we can look into your legal possibilities. I have to turn it off, take the ice out, & use the blow dryer to melt the ice build up. Looking to YouTube most of the people that have bought the Samsung refrigerators are experiencing problems. We are not trying to get over on anyone but we paid for a working refrigerator that guarantees 10 years of working service. A class action lawsuit claiming to represent all Samsung ice makers claims that more than 20 models are flawed. Anyone who bought a Samsung refrigerator within the previous seven years is eligible to file a claim that is defective or caused injury. Its annoying. Samsung also agreed to implement design changes to prevent future defects from occurring. One class action lawsuit just closed. It has French doors and a bottom ice maker that still works but it is very clear Samsung continues to pass their problem ice makers on to us. My sons is identical and his quit also. I cant even get the tray open because it freezes solid. food freezes in the refrigerator section constantly. In most cases, you will need to submit a claim, either online or through the mail, to receive your portion of the settlement or judgment. Since then the refrigerator buzzes very loud with ice coming out of the vents behind the Twin Cooling Plus area. Jordan and Saghy's lawyers said the issues with Samsung refrigerators have been known for years. Its important to note that eligibility for compensation also depended on the timing of the purchase. Samsung and the Consumer Product Safety Commission haven't issued a recall on the refrigerators. In the meantime, the class action has been filed in Virginia, where the company has to fix the problems. WHAT A PIECE OF CHIT SAMSUNG IS. Moreover, the defect can lead to excessive fan noise. Dont want to waste anymore money on it. The company has responded to the complaint and has agreed to settle. Many prospective litigants investigate if a business that has settled a lawsuit has resolved the issue. As a class action lawsuit claimed, Samsung allegedly has not instituted a recall, repaired, or replaced the refrigerators because of ice buildup. Now I am experiencing that not enough cool inside the refrigerator because the inside back part is frozen. Despite the lawsuits lengthy process, it has helped consumers recover their money. Consumers who had purchased affected refrigerators before a certain date were generally eligible, while those who purchased after that date were not. The Samsung refrigerator class-action lawsuit, which lists more than 20 models, claims that the company knew of the defect for several years and failed to fix or replace the ice maker. As owners of these fridges we should have been notified of this lawsuit. How To Join Samsung Refrigerator Class Action Lawsuit? I forgot to mention, cubes or crushed feature doesnt matter it all comes out the same, shaved. Samsung should get out of the refrigerator market !!!! A: The reported problems included issues with cooling, excessive noise, and ice makers that malfunctioned. I have a 2016 Honda Civil with a rear window defective paint job. The mediator will assist the parties in settling. I also would like to join the class action suit! They love to make money selling the units but then tell you to contact Sam Sung! Did not know this many people were having the same problem. To Date I have Spent $800 on Repairs to Appliance Repair Companies Replacing Circuit Boards and other Parts. I was outside watering my garden for approximately 15 minutes a week ago. Samsung Refrigerator Ice Maker has not worked since installation the ice maker freezes up and it leaks inside and outside the refrigerator. Luckily we did, as I have had the ice maker replaced 4 times and still have the same problem with soft ice, constant drip and or not making ice at all because of ice buildup in the unit itself. Just refund us what we paid, period! Word of Mouth from Unhappy users of Samsungs products are the best way to stop Samsung. Please sign me up. Samsung stepped up even after their 1 yr. warr. It offers a partial refund instead of a replacement. The ice maker has failed (frozen) five times since I purchased it. Bennett February 23, 2022 28 2 min read. How do you reset a Samsung refrigerator? You can also file a complaint with theFederal Trade Commission,Consumer Product Safety Commission, and depending on where you live, with theNorth Carolina Attorney Generals officeor theSouth Carolina Department of Consumer Affairs. Same issue here ice maker icing upbought Samsuck refrigerator 5 years ago for $2400 and it has been doing this all along. The Energy Policy Act requires appliances to meet certain efficiency requirements, and a defect in a fridge does not make it eligible for an energy-efficient certification. Its important for consumers to note that there was a deadline for submitting claims under the settlement. Customers Matthew Jordan and Lisa Saghy and their attorneys filed the class-action lawsuit on May 13 in New Jersey, where Samsung's U.S. operations are based. 2022 CBS Interactive Inc. All Rights Reserved. You should be aware of a few things if youre wondering how to join the class action lawsuit against Samsung refrigerators. I am also a samsung refrigerator owner who has had problems. Furthermore, the plaintiffs allege that the manufacturer has failed to issue a recall. I said it is because of the ice maker why is it not covered? I guess the first action is now closed even though I never received any original notice. If you bought a Samsung refrigerator in 2010, you can join the Facebook group. Two lawsuits have been filed against Samsung: one for the Galaxy Note 7 and the other for overheating mobile devices. Its been a little over 2 yrs and now its no longer making ice at all? The Samsung refrigerator ice maker has been a source of complaints since July 2015, when a group of consumers identified several model numbers as having problems with the ice maker. with a fix. The two consumers paid a premium for energy-efficient fridges, but the ice maker stopped working, and the drawers leaked water. Problems with the ice maker after the first year! Consumers who had suffered significant losses as a result of the defects in their refrigerators, such as the loss of expensive food or the need to purchase a new refrigerator, were also eligible for additional compensation. Samsung provides detailed maintenance instructions and recommendations for each refrigerator model in the owners manual. The lawsuit sought compensation for consumers who had purchased these defective refrigerators and had suffered losses as a result. It has rewarded over $6 million to Samsung customers in the past few years, and it is not surprising that the company is facing a large number of class-action lawsuits involving its products. Other Past and Current Lawsuits against Samsung, 1. Overall, the settlement provided significant relief to consumers who had purchased defective Samsung refrigerators. Besides helping consumers, the lawsuit will also serve as a warning for other manufacturers of Samsung products. Samsung Researchs latest AI and robotics technology provides the answer! Does anyone have any insight on what we can do? I have a Samsung refrigerator also, been had problem a month after buying it. They should be made to sell appliances that work especially since they want us to pay for them. Some consumers reported that their refrigerators were not cooling properly, leading to spoiled food and expensive losses. In the meantime, the lawsuit is moving forward despite a court ruling against the company. It still frosts up and stops working. I recently came across this recall and wanted to find out how it works. It also provides them with compensation for the inconvenience caused by the faulty ice maker. The company does not make quality products anymore and does not stand by the products. I have the same problem with my Samsung we bought from Sears along with the extended 5yr warranty. He is very familiar with Samsung and is writing up what he found. We purchased the Samsung Refrigerator/Freezer, Model Number: RF28HMEDBSR/AA last year and are experiencing the same problems with the Ice Machine. Prior to this happening I had found a lot of my food was freezing inside the refrigerator and still is. The manufacturer of Samsung refrigerators is being sued. Twin cooling system. My advice is to call since this has been settled. The lawsuit alleges the fridges are defective, fail to keep food at a safe temperature, yet Samsung routinely denies warranty claims. It demonstrated the importance of holding manufacturers accountable for defects in their products and provided a mechanism for affected consumers to receive compensation for their losses. The lawsuit describes the potential defective refrigerators as being sold under the Samsung brand name and containing: French doors for the "upper fresh food compartment". Is it too late to submit to a Class Action Lawsuit against Samsung for my refrigerator. My refrigerator is out of warranty though as I bought it in late 2017. how can we join lawsuit. The lawsuit details defects that affect the built-in-door ice makers, resulting in leaking and slush and over-freezing in the ice compartment. At the Samsung Developer Conference held in San Fransisco, the Korean tech giant revealed that they will, Read More You wont believe what Samsung and Google just announced for your smart homeContinue, The K9 Thunder HOWITZER SELF-PROPELLED is the worlds most advanced self-propelled howitzer, developed by Korea using their own technology. We have a 10-year old fridge. We purchased the fridge on 12/1/2014, we have constant problems with the fridge freezing up, motor fan freezing up, water under the vegetable tray and ice maker every 10 days having to be unjammed and thawed out so the ice maker will work. Samsung profited greatly off of knowingly selling faulty fridges. I thought the twin cooling system meant it would keep my groceries the correct temp. A class action lawsuit has been filed against Samsung, alleging that their refrigerators do not keep food sufficiently cold. Piece of garbage. Your email address will not be published. Those who are affected by this problem can file a class-action lawsuit against the manufacturer. Lowes has not seen me since. 2021-04-27 I'd like to join the class action lawsuit. WHAT MODELS OF SAMSUNG REFRIGERATORS ARE INCLUDED IN THE CLASS ACTION LAWSUIT? I would like to join the lawsuit. In October 2020, we also purchased a four-door Samsung refrigerator (same model RF28T5021SG/AA). I would like to join the class action soon to get Samsung, I have a French door sanitizer that was bought in 2016, the icemaker stays frozen up no ice cues can come out, my brother-in-law comes down about every six months and he would defrost it and and get it working again. How do we even know we are part of the lawsuit? The lawsuit accuses Samsung of unjust enrichment, false advertising and consumer fraud. Now, we are hearing a loud noise from the fan in the back of the fridge. called Samsung many times and all what they want to do is to send a repair guy to fix the cooling. Click here for more details. We just found out about this lawsuit this month from a appliance service man. While the claims process may take some time, the compensation provided can help cover the costs of repairs, replacements, and related expenses. As a result of the problems, the lawsuit lists more than 20 models. To my shock they took my information and contacted a well-known local appliance firm, they were here in 4 days, and spent 2 1/2 hours replacing the entire unit. Q: What is the settlement for the class action lawsuit? The Ice maker also freezes up whereby no ice is rendered. I am so disappointed as I thought I had made a good buy. Might investigate what appears to be additional action assuming our new equipment will go bad as did the original unit. Electronics giant Samsung is facing a class-action lawsuit from customers who say some of the company's refrigerators don't keep their food cold enough. Samsung Refrigerator Class Action Lawsuit Settlement. I have a 2019 Samsung refrigerator. Samsung customer support is available to provide assistance with repairs, replacements, and other issues related to Samsung refrigerators. I purchased a Refrigerator model# RF26J7500SR/AA on Dec of 2018 and was installed in March of 2019. Anybody?? Consumers can contact Samsung or the claims administrator for updates on the status of their claims or for more information about the claims process. Twice while I was out of town, I came home with a puddle of water on my kitchen floor leaking from the fridge, and ice under the 3rd pull out drawer, so how do I join the class action Lawsuit. Though the parties are still mediating, a court hearing has been scheduled for May 4, 2021, and Samsung has submitted a response to the complaint. We have now given up on thawing it out and now we purchase ice to have cold beverages. I purchased it in Summer 2017. They are looking for damages covering lost/spoiled food . Who do I contact the attorneys or office of consumers? We had a tech to fix it couldnt fix it . How can I join the class action law suit?? The Samsung refrigerator class-action lawsuit, which lists more than 20 models, claims that the company knew of the defect for several years and failed to fix or replace the ice maker. A: To file a claim, consumers must provide proof of purchase, evidence of the refrigerator issues, and proof of any expenses related to the issues. Consumers can contact Samsung customer support by phone, email, or live chat to receive assistance. It cites the manufacturers failure to recall the product and to replace faulty units. Even though the manufacturer and its retailers were aware of the problem, they did not do anything to fix it. Where do we join the suit? I purchased my Refrigerator in December 2015. Divorce Lawyer: Understanding Their Role in Your Divorce Case, Charged with a Felony? The ice maker has been serviced once and replaced under warranty. In the US, 97 percent of adults and 92 percent of those 65 and older have cell phones. Jordan, a southern California man who bought a Samsung refrigerator for $1,300 in June 2020, noticed months after the purchase that the temperature inside the refrigerator was inconsistent. If you complete the form in a matter of minutes or seconds, you could wind up receiving thousands of dollars back. Samsung is accused of engaging in unfair and deceptive business practices by selling devices that were known to be defective and neglecting to disclose them. No refrigerators made by Samsung customers or the Consumer Product Safety Commission have been recalled. Pull-out drawers for the freezer compartment. The lawsuit claims that the Samsung refrigerators have been recalled multiple times, but have not been adequately repaired. I will never purchase another Samsung product again. Not just Note 7 owners are experiencing difficulties. When you pay that much to have the ice maker and it doesnt work, that is totally unacceptable!! To join the class action lawsuit, you must complete the form on one of the open lawsuit investigation pages below. After I unplugged my refrigerator for 5 days to allow it to defrost before the service technician came out, and all the ice melted, it became possible to pull the freezer drawer out all the way. We have a Samsung RF28HMEDBSAR/AA unit, and it has done what is stated here since the day we got it? repaired a few times, and now it stopped working. English. So I said well then leave the ice maker ticket so the tech can check it out! Model RF263BEAEBC is the worst refrigerator Ive owned, and I will not buy another from Samsung. I have 4 refrigerators that are all under this class action lawsuit. How do I get into this lawsuit I have a Samsung refrigerator trouble from the start with the icemake first time warranty covered but it just keeps frosting up I have a model number RF265BEAESG bought in 2018 serial number OATU4BBK1001158V how do I get my money back I need a working fridge. They can also contact Samsung or the claims administrator for more information. Im with the hundreds of disappointed consumers on Samsung refrigerator, our ice make has never worked properly and it doesnt keep proper temperatures. First published on May 18, 2022 / 6:05 PM. Finally after several months technician came estimated price to fix was about 30% of cost of the fridge. In response to this report, the company ordered all of its consumers to participate in mediation, which may take months or even years. ICE Limitations. i have same problem with the refrigerator RF28HMEDBSRAA . We have a Samsung RS263 Side by Side refrigerator. I have had the same problems all of have had since day one with this refrigerator. I know its hard but please do it or we are further at their mercy. There are a few class action lawsuits that were filed. I havent heard a darn thing about any type of settlement, I have to manually defrost my dutch door Samsung fridge about every 2 months!! samsung refrigerator slushy or wet ice, would like to join the lawsuit. Your email address will not be published. The new interface is designed to make the Galaxy Watch and smartphone experience more deeply connected. How do I become part of the lawsuit? Q: How Long Will the Claims Process Take? These things are EXPENSIVE! I would like to join your class action law suit. How do I join the Samsung Refrigerator ice maker failure, class action lawsuit? Thank you this has been a nightmare. The Energy Department notified Samsung of this on Feb. 18, 2010. Ive more than paid for that refrigerator just in ice. How do I become a part of the Samsung refrigerator lawsuit? For a mailed claim form to be considered eligible and timely, it must have been postmarked by February 5, 2021. How do I join the class action law suit??? My heart goes out to the thousands of customers that are going through this right now. Around the same time, some customers filed a class-action lawsuit claiming the ice makers on Samsung refrigerators with French door dispensers have ice crystals at the bottom, slushy ice,. News Apr 8, 2021 / 10:52 PM MDT. Now the2nd one has the same problem, samsung has this thing about how lose the comsumer for good, by not addressing the issues, I am STILL waiting for a resolution. Christina Spicer | November 15, 2019. According to the complaint, more than 1,000 people have so far complained about the problem with the ice tray. No more Samsung products for my house. CLASS ACTION LAWSUIT MODELS FOR SAMSUNG REFRIGERATORS, Samsung Faces Lawsuit Over Fridge Design That Allegedly Causes Food To Spoil. Now we only get ice from the freezer, but I have to keep a rolled up towel in the back of the frig slide out drawer because water will run down the back inside of the fridge and pool in the drawer. I have referred this from the local dealership to corporate. NBC 6 Responds received more than a dozen reports of problems related to the Samsung refrigerator. It worked. Samsung declined to comment about the refrigerator lawsuit on Wednesday. I have had the exact same problem. Be aware do not take risk of chemicals getting on consumable food without knowing how to treat the illness. Samsung refrigerator ice maker issues create class action lawsuit. My strategy has been to just give up and defrost the ice maker when it freezes up. Please let me know if there is any way to be part of the class action suit. She later noticed the refrigerator wasn't keeping a chilly temperature, according to the lawsuit. In the past 5 months it has frozen up every other week. I was also told about an individual that moved to the U.S. from Korea who stated that Samsung refrigerators sold in Korea are far superior in quality to the U.S. versions, and that she would never purchase imported Samsung products. We have now given up on thawing it out and now we purchase ice to have cold beverages. This service bulletin is included in the lawsuit on page 39. I want in on the lawsuit. At my age, (79) I have to rely on a neighbor to bring me ice! This frig was over 2600.00 and Samsung should have taken care of this. In addition, the lawsuit asserts that Samsung was aware of numerous instances of fires and injuries brought on by the flaw yet did nothing to rectify them. Went to the basement and discovered flooding down there as well. would like to become part of the class action lawsuit. What: The case has to do with an alleged defect causing the refrigerator coils to freeze and in turn stops the refrigerator from cooling. As the launch date for Samsungs highly anticipated Galaxy S23 series inches closer, the rumors and leaks keep coming! There are also complaints about the ice-making mechanism. What Should You Do When Injured In A Truck Accident? Another might open in the future. Required fields are marked *. I think they should be sued along with Sam Sung. The suit also cites a service bulletin issued by the company in July 2015, which describes some of the problems consumers have experienced with their fridges. How can I be part of this suite? As a result, many consumers have filed lawsuits. Same issue with Samsung Ice Maker. Could you please tell me who you contacted at Samsung to have it looked at? Samsung is facing a refrigerator defect class action lawsuit over issues with the external ice dispenser on models with French doors, including allegations that the ice dispensers leak, produce slush and create excessive fan noise. A $4 million settlement has been reached in a class action alleging that All-Clad misrepresented its cookware as dishwasher-safe. It has been repaired at least four times and the last tech told me he would see me in 3 months. Now the control middle door is broke too. VIDEO: How To Join Samsung Refrigerator Class Action Lawsuit? We are still having problems to this day. You might be able to join a class action lawsuit if you bought a Samsung Galaxy model after March 8, 2019, to demand monetary damages and a halt to any fraudulent or deceptive marketing. We are having problems with our samsung ice maker. Hello, My name is Kimberly S Singletary & My Husband Kelvin & I bought a Samsung Refrigerator from Lowes & it stopped working properly about a week in a half ago. I have theexact refrigerator and exact same issue with my ice maker. I have a 4 door side by side bought in late 2018, ice maker started freezing up. Do they have a lawsuit pending against them. It makes the metal auger incapable of breaking the ice sheet and now it cracked the body of the ice storage area. The last time the technician told me my water into the ice maker was running too quickly, which I thought was a joke. So, I set it to 37o and am gearing up to remove and clean and then spray disinfectant on the walls before I reload it. How do I submit my claim the courts for reimbursement of costs? The claims process was straightforward and could be completed online or by mail. Saghy asked a Samsung technician to come fix it, but the technician allegedly told Saghy the appliance had a defect and couldn't be repaired, according to the lawsuit. I swear I'll never buy another Samsung Refrigerator. At first, it was considered that the battery issue was specific to a particular model. And I must add that every incident has been very inconvenient and immensely aggravating. are pieces of crap i have already spent enough money looking at it in the trash can.i am retired and on ss cant aford this anymor,by the way how in the world do you get tour name on list fi=or law suit all i get is from one site to another????? So much for trying to stay out of nursing homes in our old age!!! Your help would be appreciated. Despite these allegations, Samsung has offered partial refunds and has also responded to some customers through Facebook. I spent over an hour with a customer service agent that I could barely understand that said my refrigerator was set too cold at 35o and then eventually told me my refrig was too old and he could not find any service person to repair it. SAMSUNG ILLINOIS CLASS ACTION LAWSUIT: JOIN NOW, 2. Good thing we have a home warranty and we only have to pay $75.00 a visit because we would have to pay. A total of 2.3 million claims were approved when the lawsuit was resolved. Is it settled or is it still ongoing? We have had out freezer fixed four times. It appears you forgot to include your location in the title or body of your post. Alex Murdaugh sentenced to life in prison for murders of wife and son, Biden had cancerous skin lesion removed last month, doctor says, White supremacist and Holocaust denier Nick Fuentes kicked out of CPAC, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Biden team readies new advisory panel ahead of expected reelection bid, At least 10 dead after winter storm slams South, Midwest, House Democrats unhappy with White House handling of D.C.'s new criminal code. If your refrigerator is broken and youve noticed that your food is losing flavor more quickly or isnt staying cold, you might want to think about bringing a lawsuit. I will like something to be done to this problem. They are requesting compensation for the price of replacing their damaged refrigerators and for the suffering they have endured due to the faults in terms of both emotional suffering and monetary losses of ice maker problems. would like to know how to sign up. The most recent, filed in 2017 is no longer accepting members as it is in the mediation/settlement phase. We began leasing our Samsung refrigerator back in 2020 from Aarons who believed had the best products. He then used a thermal imaging camera and found that the temperature was 45 degrees at the top of the refrigerator and 29 degrees near the bottom, court documents state. I would like to join this class action lawsuit. Food is lost when a compressor fails to keep a refrigerator cold. The case also serves as a warning to other manufacturers. A Samsung refrigerator class action lawsuit alleging the ice makers on certain models leak has been ordered to mediation by a federal court judge. We have a side by side Samsung RF28HFEDBSR/AA purchased from Best Buy in 2015 & after the first year same issues with ice maker, freezer freezing over, temp issues & water leaking. "The refrigerator temperatures range from 30-45 degrees, and the flex door refrigerator temperatures range from 41.5-46 degrees," said Butler. When call was placed they wanted me to FaceTime video the control panel on my refrigerator which they have no right asking for this is invasion of privacy who would do this for someone they do not know! Please do so if you intend to bring a class action lawsuit. If they would have offered to replace the refrigerator before knowing this is not the only Model# with the issue I may would have said yes, but now no. I cant believe they are STILL selling this model! I hear that there is a class action lawsuit against Samsung and I would like to be apart of it. It alleges that these defective ice makers cause substantial problems for consumers and that a class-action lawsuit has been filed.