Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. All rights reserved. Request a repair to council property. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). East Ham The Ombudsman service is free and they will investigate complaints in a fair and independent way. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Harbour Exchange Square Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. The team were very helpful and understanding of my dangerous situation. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Crawley Borough Council. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Find out how we minimise the impact of doing works in your home. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. Office 3750 The number . Under the Freedom of Information Act, please can you supply the following information: 1. Hotjar sets this cookie to detect the first pageview session of a user. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Outside of office hours the number above is for. 2 6 May 2021. Discretionary Loans Information (PDF, 86.6 KB). Buying a council property. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Copyright Andy T - 2021. If the repair is an emergency, you should call us immediately on 01709 336009. The number of organisations that expressed interest in the tender. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Our approach. The pattern element in the name contains the unique identity number of the account or website it relates to. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. These include: You might need your councils written permission for work you do. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Housing. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Services available to private rental tenants in Crawley, including grants and loans. 701 were here. Crawley Homes has implemented a new housing IT system. Find out what repairs we can change you for and what is included in your rent. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. You have rejected additional cookies. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Complete the repairs service satisfaction survey. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Sheltered housing and extra care. More. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Resources for buying a home. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Exchange Tower Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. A request for a service (e.g. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. You can also claim compensation for the damage that has been caused during repair work. The outcome and lessons learned will be logged to ensure continuous improvement of our services. There are another 15 similar residential tower blocks around the borough. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. A common problem that arises in many homes is condensation and mould growth. Failure to do so could give you grounds to make council house disrepair claims against them. To make sure your home is a good working order, we plan buildingmaintenance. It is usually found in your kitchen below the sink but not always. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Introductory tenants are usually limited to minor improvements like redecorating inside. We will give you at least 24 hours notice, except in an emergency. *Contract type: * See about the role. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The Housing Repairs service is critical to our tenants and leaseholders. Call us on 0333 050 8887 to start the process or fill in the form. In December 2022 the paid and 65 were out of borough. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. They don't deal with repairs or anti-social behaviour issues. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Emergency out-of-hours repairs. LinkedIn sets the lidc cookie to facilitate data center selection. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Outside of office hours the number above is for emergency repairs only. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Council housing repairs Report a repair You can request a repair online. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. How we can help young people in Crawley with housing issues. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. The council should repair any damage caused by maintenance or building work. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. Necessary cookies are absolutely essential for the website to function properly. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Find housing . A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Last . The latest news in your inbox every week. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. February 27, 2023 alexandra bonefas scott No Comments . This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Content and site Copyright Crawley Borough Council 2020. All rights reserved. A fee will be included to meet the cost of registering the charge against the property. This site is powered by Granicus. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Password (min 9 characters including a number) *. Share Friendly and fun place to work Call-off contract under t. Report a repair online Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. These may subsequently be treated as a complaint if we dont deal with the original request. Information about ourAnnual Gas Safety check and how to maintain your central heating. This cookie is used to store the language preference of the user. Council housing in Crawley is a mixture of flats. Emergency out-of-hours repairs. Home Housing Housing Search our site Search. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. These cookies do not store any personal information. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . . However, despite our best intentions and hard work, things can sometimes go wrong. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Housing repairs. Next . 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 You also have the option to opt-out of these cookies. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Thank you for your patience. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Crawley Borough Council Report to Overview & Scrutiny Commission . This cookie is a browser ID cookie set by Linked share Buttons and ad tags. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. It affects one person or a group of people and requires a response. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". . The kind of improvements you can make to your council property depends on the type of tenancy you have. Apply for HMO licence. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Home; Features; Services; About; Contact; Login; Get Free Demo All repairs should be reported to Crawley Repairs Team and not your housing officer. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Section 1. Well send you a link to a feedback form. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Hotjar sets this cookie to detect the first pageview session of a user. All rights reserved. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited.