You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. Can I transfer AirpointsDollars between frequent flyer programmes? and he will do his best to retrieve it for you. It's an email scam that's been appearing in inboxes across the. } $190 spent over $15,000 = 1 Airpoints Dollar 3. 0800 021 777. See the Elite Airpoints Dollar upgrade chart. (AirNewZealand reference numbers end in "H".). *Lending criteria, terms, fees and conditions apply. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. There is a NZD $5 fee for topping up your balance. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Shop Huski, Spiegelau, KitchenAid and more. See the Elite Airpoints Dollar upgrade chart. If you've not registered yet, you can register for Airpoints online. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. font-size: 0.875rem; For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. Cuisine and wine. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. .content.header-bottom .usp-content > div { Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. I have recently changed my name, how does this affect my Airpoints membership? You can now sign up to receive grabaseat email alerts. Visit airnewzealand.co.nz/koru for details. I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. An Air New. What are grabaseat email alerts? I can't remember my Airpoints number, how do I find it? Lending criteria, terms and conditions apply. Sometimes email filters inadvertently put emails into the junk box. Missed out on AirpointsDollars? Simply click on the "sign in" button on. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. Benefits include lounge access, priority check-in and extra baggage allowance. 0800 352 266. } You can use the same username and password to login to grabaseat. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. Offers available to new , approved HSBC credit cardholders. See the Airpoints terms and conditionsfor full programme details. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Learn more about suspicious emails and messages. Here's a simple guide to get back on course and make the most of your rewards. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. You can login to grabaseat and change your email preferences at any time. We think our grabaseat deals are so good that there is no need for child or infant discounts. Redeem your Airpoints for free Air New Zealand flights Get Deal 2 uses today 5% OFF Over 5% off when booking a flight and rental car together at Air New Zealand Get Deal FROM $330 Featured Flights: Best fares at Air New Zealand starting from $330 Get Deal View Details 20% BONUS I already have a airnz account That's great! Along with AirpointsDollars, you earn Status Points that let you move up the membership tiers. You won't need to fill in all your details again. Air New Zealand - Login welcome Welcome to Air New Zealand Forgot your password? The airline says one of its Star Alliance partners has been impacted by a security data. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Can I use AirpointsDollars to upgrade my booking? We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? As you move up the tiers, you'll enjoy great extra travel benefits and privileges. The exact time varies and can be pretty random. Air New Zealand lounge access required. No, we will only send you grabaseat emails. No. Airpoints is AirNewZealand's loyalty programme. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. Your bank will have their own internal processes to manage account fraud. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. display: -ms-flexbox; AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. You'll see your Airpoints number and profile name displayed on the top right of your browser window too. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). Keep track of your Airpoints Dollar balance wherever you are. Thank you for your patience. font-size: 0.9375rem; 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. You can also purchase a Star Alliance upgrade using AirpointsDollars. The family name used for the original booking. A password manager stores all your passwords securely, so you do not need to remember them. Update: Some offers mentioned below are no longer available. You can make many changes to your flight details online: All you need is your six character booking reference. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. Can I transfer my AirpointsDollars to another member's account? Can I use AirpointsDollars to buy prepaid extra bags? We'll then ask you a challenge question to verify your identity. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. We've made sure that when you become a grabaseat member you automatically become an airnz member, but if you want to join Airpoints you'll need to register here. If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. Status Points add up to make you eligible for Silver, Gold or Elite tier status. Lending criteria, terms, fees and conditions apply. I forgot my grabaseat password or user nameYou can reset these at any time. margin: 0; Then login and set up your Watchlist to be notified when deals go live. Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. } Over 2,700 flights are booked daily with the help of Airpoints. See the list of FFPs of participating Star Alliance member airlines. Watching your AirpointsDollars and Status Points add up is easy with your online account. Tel: 1800 803 298. Log in and start again by selecting your email preferences and re-saving. Watching your Airpoints Dollars and Status Points add up is easy with your online account. Why should I register? Islands. Be among the first to hear about the latest offers from grabaseat. .content .usp-content .price-currency { Interest rates are valid at the time of publication and are subject to change. Please contact us: kiaora@airpointsstore.co.nz. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. This is a security feature to protect your account. You will then be able to enter a new password. This domain provided by cscdbs.com at 1999-04-19T04:00:00Z (23 Years, 319 Days ago), expired at 2023-04-19T04:00:00Z (0 Years, 45 Days left). -ms-box-orient: horizontal; or combination of words that is easy for you to remember, but difficult for someone else to guess. For members living in Australia, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption. And there's plenty of more ways he can help. align-items: center; Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. On the ground, you can earn with our hotel and rental car partners. Simply enter your Airpoints number when you book a flight or with one of our travel partners. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). Can I exchange my AirpointsDollars for cash? To save you waiting, our Oscar the chatbotmay be able to assist. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking Do update your password regularly. Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. How can I contact you? Elite and Gold members have the exclusive right to gift rewards to nominated people. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. The Airpoints credit cards are issued by Kiwibank Limited . You can often make changes to your booking online. Please enter username to reset password Username Submit You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. The name on your Airpoints or Koru account must always match the name on your current passport. Anyone can join and membership is free. Airpoints help. I was in the middle of booking but the ticket sold why did this happen? .content.header-bottom .usp-content { The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal. If you want to update any of your other profile details such as phone number or email, you'll need to do this through AirNewZealand here, login, go to the 'My Profile' page and make changes there. Learn more, including what happens if you are having issues entering the passcode. If you have any questions on a Getaway package in the first instance please email. } Air New Zealand has apologised after some of its airpoints members have had their information stolen. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. How do I check my AirpointsDollars balance? Just because a website starts with https does not mean it's safe. It's easy to change your personal information. 3. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Online and mobile check-in. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. You can use a credit card or debit card for this. We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. The relevant month, will be the statement period set out in your monthly statement. The Airpoints credit cards are issued by Kiwibank Limited . However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. You can click on the button to see a calendar with the exact days when the next best prices is available. } Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. Elite and Gold members have the exclusive right to gift rewards to nominated people. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Update your contact information. Image courtesy of airnewzealand.com. Sign up for grabaseat alerts. If you need other help with your booking, please visit our general help page. Simply click on the "sign in" button on. Auckland, New Zealand. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. Seats are strictly limited - see the online 'counter' for the number of seats left. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. When you earn AirpointsDollars, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. Can I purchase additional AirNewZealand lounge Guest Passes? How do Status Points work? You can continue earning with our Airpoints partners during this time. Our team are happy to help with your Airpoints questions, so please get in touch. Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. A kitchen's most essential item this skillet is big enough to handle the largest T-bone steak. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. How do I update my details? To reset your password, enter your username and email address and click Send. Dec 2019 - Aug 20209 months. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. display: none; Westpac Airpoints World Mastercard. Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. You can use AirpointsDollars to pay for Koru membership. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. To start, please enter your username. For further information, or to apply now, visit Westpac or call 0800 888 111. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. Your Airpoints number if you have an Airpoints related enquiry. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. Don't share your personal information online. You can use a credit card or debit card for this. More about earning. For further information, or to apply now, visit Westpac or call 0800 888 111. How can I find out when flights from my city are on sale? When you join the Airpoints programme you will start at the basic membership level. It may take a little longer than usual to get back to you. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. With four different Airpoints credit cards, there is a card to suit you. Can I exchange my AirpointsDollars for cash? As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. If you have your Airpoints number and password. The family name used for the original booking. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. See the Elite Airpoints Dollar upgrade chart. See the latest travel alerts and helpful FAQs. Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply).