More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. Phone number is also correct. It works with both iOS and Android devices, so there is no need to install the app. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. A: The Authenticator app collects three types of information: Account info you provide when you add your account. Check if your devices get notifications when the app is open or closed. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. We select and review products independently. What is SSH Agent Forwarding and How Do You Use It? 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. Youll need to provide your sign-in username so that your admin can look you up in your organization. Used to optionally support Autofill on more apps and sites. Not sure why but much less of a problem than not receiving the request. There is no help available anywhere, and there seems to be no way to "reset" this security information. Shop your favorite products and well find the best deal with a single click. Post your questionto theMicrosoft Authenticator app forumto get help from the community. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. You'll use these codes as single-use password to verify that you are who you say you are. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. How-To Geek is where you turn when you want experts to explain technology. Was this reply helpful? Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. Finally, add the account again and turn authenticator backup back on again. I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. On a side note, can you describe how you were able to define authentication methods per conditional policy? Make sure the app is turned on to use sound or to vibrate for notifications. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Its essentially the same process you went through when you set up the account originally. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. Problems started when I upgraded to MS Authenticator. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Oct 06 2018 Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. It can also be used to sign in to apps and websites that support Microsoft Authenticator. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Only someone with access to your phone should be able to get your verification code. Q: How can I see whichsites are using my identity data? The only thing I see working on the Android app is the countdown random number This minimaldata is needed to keep the app updated and secure. If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. Authenticator app isn't receiving notifications to - Microsoft Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Tap the Contoso account tile. Can I continue authenticating using the app? A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. What Is a PEM File and How Do You Use It? Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Q: Why am I getting notifications about my account activity? When you add a Microsoft account, the app requires network/internet connection. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - Then, select Add method in the Security info pane. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. Thanks. Please try the above suggestion and if there's any update, feel free to let us know. Q: Are Apple Watch or Android wearable devices supported for Authenticator? Hi everyone. Q: Why is my account tile gray and inactive? If you want to completely uninstall the app, you need to first unregister the app in the app settings. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. Based on my knowledge, if you want to older version APP, you could download apk file and install it. First, you need to have the Authenticator app installed on your mobile device. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! I had to go into the advanced set up to be able to change it back. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. For more information, review the Microsoft Privacy Statement. Definitely would like to see the one-time bypass feature in Azure MFA. The thing you know is your password. If you have an Android device, the ID.me Authenticator app is the best option. Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. This affects both personal and work/school accounts. You will need to go to Settings and manually enable the permission. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. Please remember to mark the replies as answers if they help. You might need to talk to your service provider to help with the Android or Apple notifications channel. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. CSP Partner security requirements where this community is meant for. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. Any personal data collected is limited to information needed to help troubleshoot app issues. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Just turn on theScreen Capturesetting in Authenticator and restart the app. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! I have make sure that the battery . If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? Q: Which version of the Authenticator app should I be using? If you register your device with your organization, your organization can change this policy on your phone. Q: My one-time passcodes are not working. Just clicking on it will cause a notification permission request to pop up which you can grant. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. A: When you open Authenticator, you'll see your added accounts as tiles. 05:34 AM. To use Microsoft Authenticator, you need to first enable it on your Android device. Youll then be able to use those if you experience any issues when trying to recover your accounts. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. For more info, see theBackup and recover account credentials with Authenticatorarticle. What should I do? More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Then sign on with recovery account to do the restore. This is not exactly the most elegant authentication solution I have ever seen. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. A: Verified IDs are issued directly from your organization or a website. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success.
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